Grounded in your Knowledge Base
Every draft is written from your approved articles — never freeform invention. The single source of truth stays owned and curated by your CS Manager.
Every enquiry becomes a ticket, drafted by AI from your approved Knowledge Base — and nothing reaches a customer below 95% confidence without an agent's nod.
Hi, my order #88231 hasn't arrived yet and it's been a week. Can you check what's happening?
Hi Maya, I'm sorry for the wait. I can see order #88231 is in transit and currently held at the local depot — the carrier estimates delivery within 2 business days. I've flagged it for priority handling.
SSFHome keeps automation fast and safe — replies are always grounded in your own content, and a human stays on every decision that matters.
Every draft is written from your approved articles — never freeform invention. The single source of truth stays owned and curated by your CS Manager.
Anything below your confidence threshold — or any restricted intent — is routed to an agent. Nothing risky reaches a customer without a human nod.
WhatsApp, email, web forms and live chat all land as tickets in the same console — so your team works one queue instead of five tools.
A message arrives on any channel and instantly becomes a structured ticket with the full customer context attached.
SSFHome writes a reply grounded in your Knowledge Base and scores its own confidence against your threshold.
High-confidence drafts can auto-send; everything else waits in the approvals queue for an agent to send or refine.
Four channels, one consistent voice — every conversation grounded in the same approved answers.
Sign in to your agent console and see how SSFHome turns every enquiry into a grounded, ready-to-send reply.
